Bangladesh Society For Human Resources Management - BSHRM
Bangladesh Society for
Human Resources Management
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Design, implement and Measure KPI

Trainer: Mr. Rupak M Nasrullah Zaidi
Schedule Time: Date: 14-07-2017 , Time: 8:30am to 5:30 pm.

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If you were to eavesdrop on just about any management or executive meeting, strategy session or performance review in any business you would hear the term ‘KPI’ mentioned many times in many different contexts. Most people in those discussions would know that the acronym stands for Key Performance Indicators but if you pressed each person to explain what a KPI actually is, it’s likely that you would hear many different definitions.

 Business is challenging, especially during difficult economic times. It is also extremely competitive and our customers are becoming increasingly discerning. As a result business leaders and senior executives are all looking to improve performance, minimize errors and seek out new and novel ways to gain the edge over their competition. KPIs – when properly understood and used effectively provide a powerful tool in achieving just that.

 KPIs are a ubiquitous in modern business. They are everywhere – common almost. And yet businesses that are using KPIs correctly and effectively are not common. Knowing about KPIs and understanding their relevance is of course important and we’ll explore these essential topics in this workshop. But, when push comes to shove KPIs are only really useful if you identify the right ones to measure for your business and only measure those ones. They will only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decision-making.

 This workshop is therefore specifically designed to ensure that you design, implement and use KPIs correctly for the maximum impact with the minimum fuss. When used properly KPIs can become the compass that can guide you through even the choppiest of corporate waters leading your business to even greater success and prosperity.

Why should you join this workshop?

Do you have the following questions in your mind? Get perfect answers from the learning points of this workshop: 

  • Exact Meaning of KPI
  • What misconceptions do people have regarding KPI?
  • Is KPI required for Organization or for Individual?
  • Is KPI beneficial for the employees?
  • How KPI based PMS contribute towards Business Performance of the Organization?
  • How KPI based PMS helps individual to perform better?
  • Is KPI for all level of employees?
  • How can I design RIGHT KPI for every employee?
  • Does organization also need KPI?
  • Does Department also need KPI?
  • Do KPI need to measure?
  • How can I measure KPI?
  • Do KPI help us to have employee development area or TNA?
  • Do KPI help us to have organization development area or ODNA?
  • Is it required high voltage technology for setting KPI?
  • Is it required extensive training or involvement to design and implement KPI?
  • Can all KPI be measured?
  • How can we set NUMBER focused KPI for our back office people?
  • How can we measure KPI achievement of back office people numerically?
  • Is there standard type of KPI?


Objective/ Benefit:

After completion of this course participants will be able to:

  1. Understand the concept and practices of KPI
  2. Use KPIs to drive performance
  3. Navigate Organizational Achievement by using RIGHT KPI
  4. Design KPI for Organization, Function & individual
  5. Implement KPI through employee acceptance
  6. Measure KPI achievement authentically
  7. Ensure competitive advantage through KPI achievement analysis

Contents of the Module:

Major Contents:

Session-1: Concept & misconception regarding KPI

  • Concept, Practice and misconception about Key Performance Indicator [KPI]
  • Importance & Benefit of KPI
  • Types of KPI

 Session-2: KPI based Performance Management System

  • Characteristics of KPI based Performance Management System [PMS]
  • Importance & Benefits of KPI based PMS
  • How to link individual Performance to Profit

 Session-3: Methods & Techniques for Right KPI Design

  • KPI Selection/ Development technique
  • Step for developing KPI
  • Techniques for setting weightage of KPI

 Session-4: Design KPI for different Functions/ Department

  • Functional Role Profiling
  • Design organizational KPI
  • Design Departmental/Functional KPI
    • Sales Department
    • HR Department
    • Production Department
  • Design Individual KPI

 Session-5: Standard Types of KPI for Different Functions:

 Developing Financial KPIs:

  • The holy grail of business: Revenue and profit KPI
  • The ones you cannot take your eyes off: Liquidity and cash flow KPI
  • Measuring your financial efficiency

 Developing customer, sales and marketing KPIs

  • Customers are always right: Measuring your success regarding winning of customer through NPS, CSI, CVI
  • Measuring the Market and your Place in it:

Developing Operational and Internal Process KPI

  • Measuring Project Performance
  • Measuring IT performance

 Measuring your most important Asset: Developing HR & People KPI

  • Measuring People Performance
  • Measuring Human Resource Performance

 Session-6: KPI Assessment Framework

  • Design Assessment Framework for different KPI
  • Design standard measurement tools aligning with KPI Assessment Framework

Resource Person Details:

Mr. Zaidi is Training, Organization Development and HR specialist having more than 17 years’ experience in different industry. He has completed Masters in HRM under the University of Dhaka. He received World Training & Development Leadership Award in 2016. He is a certified Lean Office Professional. He is a Professional International Member of Association for Talent Development [ATD, largest association for training & development worldwide], a member of Certified Professional Trainer Network [CPTN] - Canada & certified Trainer from City & Gild– UK. He is also member of American Management Association (AMA) and Society for Human Resource Management (SHRM) USA. He is also a Management Consultant accredited by Institute of Management Consultant Bangladesh. Mr. Zaidi attended as speakers in International Conferences in Singapore, India and Nepal. He also presented papers in different National and International Conferences. He is also guest faculty for leading Private Universities in Bangladesh.

 Mr. Zaidi has rendered Consultancy Service for Setting KPI, designing effective Performance Management System, Running Assessment Centre, Organization Restructuring, HR Audit, Process Development, Competency Mapping for Human Resources, Organization Development, for more than 30 organizations at home and abroad. He is an expert Performance Coach for different functions. He has conducted training in different countries including Singapore, Malaysia, India, Nepal, Bangladesh.

 He has conducted training in different organization on different soft and hard skill. He is an expert trainer in HR, Operational Excellence, Office Kaizen, Office ‘5 S’, Lean Office, Salesmanship, Organization Development, Organizational Leadership, Team Building, Change management, Negotiation, Customer Service and other soft skills. He has also exposures in Management Consulting. He did consultancy for more than 15 organizations regarding their HR & Compliance Audit. He also did management consultancy for organization restructuring and development, HR Auditing, HR Setup. He also runs Assessment Center for different organization. He is an HR Auditor and also a good motivational speaker.  He worked on Training with renowned multinational, national, group of companies on different topics.

 He has contributed in the HR Development in the country through his research based studies, knowledge sharing sessions, analytical paper preparation, information based module and material preparation and sharing. He is now serving in Power Grid Company of Bangladesh Ltd. as DGM-HR.  He is the Secretary General of Professional Society for Bangladesh [PSB]. He is the fellow member of Bangladesh Society for Human Resources management [BSHRM], member of Worldwide Trainers Forum.

Certificate: Yes , Food: Yes

Price Info :
Member : 1000/=
Non Member : 1500/=

Contact Info :
Plase Contact : Muhammad Nigar Hossain, Office Manager
Cell : 01790444411, 01790444477
Email :

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